Refund policy

Eligible Returns

Returns or exchanges may be considered in the following situations:

• The product received is damaged during transit.
• The incorrect product was delivered.
• There is a verified manufacturing defect.

Non-Returnable Items

For hygiene, customization, and quality assurance reasons, the following items are generally not eligible for return:

• Customized or personalized jewellery
• Engraved products
• Special-order items
• Certified gemstones purchased after customer approval
• Products damaged due to misuse, improper handling, or normal wear and tear
• Video while opening a product is compulsory with package, also outside package video is must.